The warranty policy is applied for all projects that Mine Rooms made, is making, and will make.
Anything arising from the customer’s changes after Mine Rooms delivered the finished product will not be covered by the warranty policy.
Warranty period
Depends on the service package customers have registered or negotiated before. Our default Warranty time now is 3 years from the release date.
Agreement
When we construct a website and deploy it, we ensure all features withinside the agreement will run stable, so if any trouble happens in the Warranty time for the website related to the agreed functions, we will clear it up immediately. After the warranty time, in some cases the website has issues with developed features, we can still warranty it too. In the easiest explanation, Warranty means Free support.
How to use Warranty policy
During Warranty time, customers' have arisen issues, Mine Rooms will check whether it was caused by Mine Rooms side or not.
With issues verified covered in the warranty's scope, please contact the Mine Rooms team via email at [email protected] or fill out the Contact Us form, and provide us with information as detail as you can, consisting of errors logs, time, ... in images or short descriptions.
Warranty cases
For both "Easy to Use" & "One Build for Forever Use" package
- All problems arising during operation due to the design and development by Mine Rooms.
- Errors caused by Mine Rooms development process even after the warranty period, are still under warranty to fix the errors.
Non-warranty cases
For "One Build for Forever Use" package
1. Technical issues caused by:
- Third-party, APIs, customers' changes not caused by the product development
- Version evaluation, service provider's support, ...
2. Infrastructure:
- Hard drive, hardware, servers' failure
3. Third side's impact:
- Adjust, add, or remove functions and features